Returns & Exchanges

Wallows Official Store offers a 30-day return policy for all unworn fashion items in their original packaging with tags attached. We strive to ensure you are completely satisfied with your purchase, offering easy returns and seamless exchanges.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are intact and including the provided packing slip.

• 3.
  Ship the Items

  Attach the prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.