Wallows Official Store - Frequently Asked Questions
Everything you need to know about our latest collections, shipping, and returns.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the United States. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy for apparel?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that limited edition drop items may have specific return restrictions.
How do I know which size to order?
Each product page features a detailed size guide. Our garments generally follow a standard contemporary fit, but we recommend checking specific measurements for oversized or cropped styles.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of placement by contacting our support team, though it is not guaranteed if the item has already shipped.
Do you ship internationally?
Yes, Wallows Official Store ships worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.